Launch of a New Resident Service Request Application
July 8th, 2015
Contact: Greg Schauer
Announcing the Launch of a New Resident Service Request Application
Waukesha, WI – The City of Waukesha is excited to announce the launch of a new interactive service request application, providing Waukesha residents with another means to report problems related to the City’s infrastructure (such as potholes, a sign knocked down, or a street light out). The webpage can be accessed via the City of Waukesha website. All information entered is logged into the City’s VUEWorks Asset Management System and a notice is automatically sent to the correct department and staff members for their review.
The service request webpage is designed to allow residents a convenient way to report issues they observe in the community regarding specific public works, forestry, water utility and parks issues. Citizens can submit requests through the webpage from a home computer, tablet or smartphone. They will be asked to supply their name, an email address, the location and description of the issue. The system also allows users to upload photos to help City staff identify the problem.
“This new webpage is another way residents can report issues to the City in a convenient way online, saving a phone call, and providing city staff the information needed to address the situation,” said Mayor Shawn Reilly.
The initiative is an attempt to shorten the time it takes to respond to issues by more efficiently routing requests for service to the appropriate department personnel. It’s also hoped that customer service is improved as residents will receive automatic email responses once the service request is addressed and the issue is resolved.
Residents are asked not to enter emergencies – emergencies needing urgent attention should be called into 911 – as the entries are not monitored on weekends or after hours. Because the application is connected to the VUEWorks Asset Management system, only requests related to the City’s infrastructure are permissible. General questions for City staff, inquiries to Common Council members, or scheduling of permits or inspections will still be handled by phone, email or in person.
To access the webpage, residents can visit the City of Waukesha website at www.ci.waukesha.wi.us, then click the link named “Report an Issue” under the “Services” section.